Human Resource Solutions

Multi-ethnic business portrait

You often hear the adage – people are a company’s most valuable asset. That’s only partially true. They also have to be the right people, in the right job and with the right training and clearly communicated expectations.

Tap into the MultiCare Advantage Strategy focused on People, Performance and Profit to increase profitability through proven recruitment, onboarding, training, compliance and labour relations strategies.

Recruitment and Hiring

Our team can fully manage the recruitment and hiring process on behalf of your company, providing fully qualified and pre-interviewed short-list candidates.

Alternatively, we can work with your team to deliver:

  • Clearly defined job functions and expectations
  • Defined skill sets and personality traits required
  • Manager training on interviewing and recruiting skills

Recruitment and hiring training focuses on how to select winners – from the loading dock to reception to the executive suite. We know that each individual in your organization impacts the customer experience, and profitability.

Onboarding – A Foundation for Success

A comprehensive onboarding strategy is the most important part of any successful HR program.

It is also the area where many organizations fall down. MultiCare helps your business put each new employee on a solid footing for long-term success with effective communications strategies that begin when each hire steps through your door.

We help your business create a program that is easy to implement every time, giving each new employee a full understanding of workplace policies and procedures with clear expectations of job performance. In our experience, businesses that develop and implement thoughtful onboarding programs experience reduced employee absenteeism and turnover.

Training – Enhanced Performance by Design

MultiCare delivers Enhanced Performance by Design modules for front-line employees and managers to ensure your teams are always performing at their best.

Workshops, seminars and employee coaching/mentoring promote meaningful communications throughout the organization resulting in stronger employee engagement levels. That means less absenteeism, reduced turnover and increased productivity.

Our team of specialists can assess your training needs, and tailor a package that meets the specific needs of your business. We offer on-site or off-site training options, including regularly scheduled general interest workshops.


Outplacement programs protect the value of your corporate brand by ensuring a caring and proactive change process during restructuring, downsizing or facility closures. The MultiCare outplacement specialists help employees transfer quickly and efficiently into the workforce with practical advice and psychological support.

Our outplacement program includes one-on-one and group format sessions covering a range of topics including:

  • Knowledge and options regarding exit compensation packages
  • Career guidance, career evaluation, resume writing and interview preparation
  • Developing networks
  • Employment skills and opportunity

Poorly handled termination processes can demoralize the talented employees who remain behind. MultiCare also helps reassure and motivate staff who remain. Our programs also reduce legal risk, ensuring terminations are handled with fairness and dignity.

Regulatory Compliance

Workplace regulations are constantly changing, making it a challenge for business owners and managers to stay onside while managing daily workflow activities.

MultiCare takes the guesswork out of it, implementing policies and procedures and training strategies that deal with the myriad regulations. The MultiCare Team ensures your business is in compliance with a variety of regulatory standards including:

  • Bill 168: an amendment to the Occupational Health and Safety Act
  • Integrated Accessibility Regulation (AODA), under the Accessibility for Ontarians with Disabilities Act, 2005
  • Ontario Employment Standards Act
  • WSIB – Workers’ Safety Insurance Board
  • Occupational Health and Safety Act
  • Ontario Human Rights Commission

Labour Relations

Labour relations strategies should produce a win/win atmosphere in the workplace. The MultiPlace HR team partners with legal experts to help businesses safely navigate through regulatory requirements involved in labour relations issues including:

  • Contract negotiations
  • Development of appropriate contract language
  • Resolution of employee grievances and disputes